Terms & Conditions
Effective Date: August 11, 2026
Welcome to i-Spice. These Terms & Conditions (“Terms”) govern your access to and use of https://ispices.in/ (“Website”) and your purchase of products from i-Spice. By accessing, browsing, registering on, or purchasing products through this Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Website.
1. About i-Spice
The Website https://ispices.in/ is operated by i-Spice. The legal business name, registered address, official email address, and contact number should be displayed on the Website and kept updated. For the purposes of these Terms, “i-Spice”, “we”, “our”, or “us” refers to the business operating this Website.
2. Eligibility
By using this Website or placing an order, you confirm that you are legally capable of entering into a binding agreement and that all information provided by you is accurate and complete. You agree to use the Website only for lawful purposes and not to use it for fraudulent, abusive, unauthorized, or unlawful activities.
3. Use of the Website
You agree not to misuse the Website, attempt to gain unauthorized access to our systems, introduce viruses or malicious code, interfere with the security or operation of the Website, reproduce or commercially exploit Website content without permission, submit false or misleading information, or use automated systems to scrape or collect Website content without our written permission. We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, weights, prices, availability, and other information displayed on the Website are accurate and up to date. However, product colours and appearance may vary depending on your device or display. Natural products may also vary slightly in colour, texture, aroma, size, appearance, and other characteristics due to their natural origin, processing, sourcing, and seasonal conditions.
Product photographs are provided for general representation and may not always exactly match the product delivered. We reserve the right to update product information, specifications, pricing, and availability when necessary.
5. Natural Product Variation
i-Spice may offer natural agricultural products, spices, herbs, and related food products. Because these products originate from natural ingredients, reasonable variations in colour, aroma, texture, size, appearance, and natural moisture may occur. Such natural variations do not necessarily indicate a defect or quality issue.
Customers should carefully read the product description, ingredients, storage information, and other information provided on the Website before purchasing or using a product.
6. Product Availability
All products displayed on the Website are subject to availability. We reserve the right to limit quantities, discontinue products, modify product specifications, update availability, or correct errors in product listings. If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, cancellation, or applicable refund.
7. Prices and Taxes
All prices displayed on the Website are stated in Indian Rupees (₹), unless otherwise specified. Applicable taxes, shipping charges, or other charges will be displayed during the purchasing process where applicable.
Prices may change at any time without prior notice. However, changes made after an order has been successfully accepted will not ordinarily affect the agreed price for that order, except where an obvious pricing, technical, or system error has occurred. In the event of an obvious pricing error, we may contact you before processing the order.
8. Offers and Promotions
From time to time, i-Spice may provide promotional offers, discounts, coupons, or special pricing. Each promotional offer may have its own terms, eligibility requirements, validity period, minimum purchase requirements, product restrictions, or other conditions.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers. We reserve the right to modify, suspend, or withdraw promotional offers where permitted by applicable law.
9. Orders
When you place an order through the Website, you are submitting a request to purchase the selected products. After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.
An order will be considered accepted when i-Spice confirms acceptance and/or dispatches the products, subject to applicable law. We reserve the right to cancel or refuse an order where there is product unavailability, incorrect pricing or product information, payment failure, suspected fraudulent activity, incorrect or incomplete customer information, delivery limitations, technical errors, or violation of these Terms.
If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method in accordance with our Refund & Cancellation Policy and applicable law.
10. Customer Information
You are responsible for providing accurate and complete information when placing an order. This includes your name, mobile number, email address, billing address, shipping address, and other information required to process and deliver your order.
i-Spice will not be responsible for delays, failed deliveries, additional charges, or other issues caused by incorrect, incomplete, or outdated information supplied by the customer.
If you identify an error in your order information, you should contact us as soon as possible.
11. Payment
Payments may be processed through third-party payment gateways. Available payment methods may include credit cards, debit cards, UPI, net banking, wallets, or other payment methods made available through the Website.
You agree to provide valid payment information and authorize the relevant payment provider to process the transaction. Payment processing may be subject to the terms, conditions, security procedures, and privacy policies of the relevant payment service provider.
i-Spice does not intentionally store complete credit card numbers, debit card numbers, or CVV information on its own servers unless lawfully required and appropriately secured.
12. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated delivery period displayed on the Website or communicated to you. Delivery times may vary depending on the destination, product availability, courier or logistics provider, weather conditions, public holidays, transportation disruptions, government restrictions, technical issues, or circumstances outside our reasonable control.
Estimated delivery dates are provided for guidance and are not guaranteed unless expressly stated otherwise. Once an order has been handed over to the delivery partner, delivery may also be subject to the operational policies and conditions of the relevant delivery provider.
For complete information regarding delivery, customers should refer to our Shipping & Delivery Policy.
13. Delivery Attempts
Customers are responsible for providing a correct and complete delivery address and for being available to receive their order or providing appropriate delivery instructions.
If an order is returned because the customer provided an incorrect address, was unavailable, refused delivery, failed to provide necessary delivery instructions, or otherwise prevented successful delivery, additional delivery charges or other applicable conditions may apply.
14. Cancellation of Orders
Order cancellation may be permitted before the order has been processed or dispatched, subject to our Refund & Cancellation Policy. Once an order has been dispatched, cancellation may not be possible.
Customers wishing to cancel an order should contact us as soon as possible using the contact information provided on the Website. Where cancellation is approved and payment has already been received, the applicable refund will be processed in accordance with our Refund & Cancellation Policy and applicable law.
15. Returns, Refunds and Replacements
Returns, refunds, and replacements are governed by our Refund & Cancellation Policy. Because spices and other food products are consumable goods and may be subject to hygiene and food-safety considerations, returns may be restricted to circumstances permitted under applicable law and our published policies.
If you receive a damaged package, incorrect product, missing product, defective product, or a product that is materially different from what you ordered, you should contact us promptly with your order details and, where appropriate, photographs or other supporting information.
We will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.
16. Product Quality and Food Safety
i-Spice takes reasonable care in sourcing, processing, packaging, and delivering its products. Customers are responsible for following the storage instructions and other product-specific instructions provided with the product.
Customers should carefully review product information, ingredients, and allergen information before purchasing or consuming a product. If you have a known food allergy, dietary restriction, or other specific concern regarding ingredients, you should contact us before purchasing the relevant product.
17. Intellectual Property
All content available on the Website, including logos, brand names, photographs, product images, graphics, text, product descriptions, videos, designs, layouts, icons, software, and other original materials, is owned by or licensed to i-Spice unless otherwise stated.
You may access and use Website content for personal and lawful shopping purposes. You may not reproduce, copy, modify, distribute, publish, sell, transmit, or commercially exploit Website content without prior written permission from i-Spice or the applicable rights holder.
18. Customer Reviews and Content
If the Website permits customers to submit reviews, comments, photographs, feedback, or other content, you agree that the content submitted by you must be truthful and based on your genuine experience. You must not submit unlawful, defamatory, abusive, threatening, misleading, fraudulent, offensive, or infringing content.
By submitting content to the Website, you grant i-Spice a non-exclusive, royalty-free right to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, promotional, or Website purposes, subject to applicable law.
We reserve the right to remove or restrict content that violates these Terms or applicable law.
19. Advertising and Promotions
i-Spice may advertise its products and services through third-party advertising platforms, including Google Ads and other advertising networks. Advertising activities may involve measuring website interactions, advertising performance, product interests, and other permitted advertising signals.
Our use of cookies, advertising technologies, analytics services, and related data is described in our Privacy Policy. i-Spice aims to ensure that advertising information and promotional representations are accurate and not misleading.
20. Privacy
Your use of the Website is also governed by our Privacy Policy. Our Privacy Policy explains how we collect, use, store, protect, and disclose personal information, including information relating to orders, accounts, cookies, analytics, advertising, payment processing, and other Website activities.
By using the Website, you acknowledge that you have read and understood our Privacy Policy.
21. Third-Party Services
The Website may use or integrate with third-party services, including payment gateways, shipping providers, analytics services, advertising platforms, email and communication providers, social media services, hosting providers, and security services.
Third-party services may operate under their own terms and privacy policies. i-Spice is not responsible for the independent practices, availability, security, content, or policies of third-party services.
22. Third-Party Links
The Website may contain links to external websites operated by third parties. Such links may be provided for convenience or informational purposes. i-Spice does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.
Users access third-party websites at their own discretion and risk.
23. Website Availability
We make reasonable efforts to keep the Website available and functioning properly. However, temporary interruptions may occur because of maintenance, server problems, technical failures, internet connectivity issues, cybersecurity incidents, third-party service interruptions, or other circumstances beyond our reasonable control.
We do not guarantee that the Website will always be available, uninterrupted, error-free, or completely secure.
24. Disclaimer
To the maximum extent permitted by applicable law, i-Spice does not guarantee that the Website will always be available, that all Website content will always be completely accurate or error-free, that every product will always be available, or that every delivery will occur within an estimated delivery period.
Nothing contained in these Terms is intended to exclude, restrict, or limit any consumer right or legal protection that cannot lawfully be excluded, restricted, or limited under applicable law.
25. Limitation of Liability
To the extent permitted by applicable law, i-Spice shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Website or products purchased through the Website.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law. Where liability arises, it will be determined in accordance with applicable law and the circumstances of the particular claim.
26. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold i-Spice harmless from claims, losses, liabilities, damages, costs, or expenses arising from your violation of these Terms, unlawful use of the Website, misuse of products, infringement of another person’s rights, or submission of content or information that violates applicable law or these Terms.
This provision does not limit any rights or remedies available to consumers under applicable law.
27. Fraudulent or Unauthorized Transactions
We reserve the right to investigate transactions that appear fraudulent, unauthorized, abusive, or suspicious. Where reasonably necessary and permitted by law, we may cancel an order, restrict an account, request additional verification, refuse future transactions, or report suspected unlawful activity to the appropriate authorities.
28. Force Majeure
i-Spice will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, floods, earthquakes, fire, epidemics, pandemics, war, terrorism, government restrictions, strikes, transportation disruptions, telecommunications failures, major technical failures, or other circumstances beyond our reasonable control.
Where reasonably possible, we will take appropriate steps to minimize the effect of such events.
29. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Nothing in these Terms limits any mandatory rights, remedies, or protections available to consumers under applicable Indian law.
30. Dispute Resolution
If you have a complaint, concern, or dispute relating to our products or services, we encourage you to contact us first so that we can attempt to resolve the matter promptly and fairly.
Nothing in these Terms prevents a consumer from exercising any rights or remedies available under applicable consumer-protection laws. Where a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction under applicable Indian law.
31. Consumer Protection
i-Spice intends to conduct its e-commerce activities in accordance with applicable Indian consumer-protection and e-commerce laws. Nothing in these Terms is intended to misrepresent the characteristics, quality, quantity, or availability of products or to unfairly restrict any lawful consumer right.
Where applicable law provides a consumer with a right or remedy that conflicts with these Terms, the applicable law shall prevail.
32. Changes to These Terms
We may update these Terms from time to time to reflect changes in our products, services, Website functionality, business practices, applicable laws, payment services, delivery services, or other operational requirements.
The updated Terms will be published on this page with a revised effective date. Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
33. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible. The remaining provisions shall continue to remain in full force and effect.
34. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy, and other policies published on the Website, constitute the terms governing your use of the Website and purchase of products from i-Spice, subject to applicable law.
35. Contact Us
If you have any questions regarding these Terms & Conditions, your order, our products, refunds, delivery, or any other matter relating to i-Spice, please contact us using the information below.
i-Spice
Website: https://ispices.in/
Email: info@ispices.in
Phone:
Business Address:
Country: India
Last Updated: August 11, 2026
