Shipping Policy

Effective Date: August 21, 2026

At i-Spice, a brand operated by Nirvara Global, we aim to deliver your orders safely, securely, and within the estimated delivery timeframe.

This Shipping Policy explains our shipping, delivery, processing, and related procedures for orders placed through ispices.in .

1. Order Processing

Orders are normally processed after successful payment confirmation and order verification.

We aim to process orders within 1–3 business days, unless otherwise stated on the product page or at checkout.

Orders placed on Sundays, public holidays, or during periods of unusually high demand may require additional processing time.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier availability.

Estimated delivery times are not guaranteed and may vary because of:

• Delivery location
• Courier or logistics partner
• Weather conditions
• Public holidays
• Transportation delays
• Natural disasters
• High order volumes
• Incorrect or incomplete address information
• Other circumstances beyond our reasonable control

Remote and difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Product weight or size
• Promotional offers
• Applicable shipping arrangements

Where free shipping is offered, the applicable eligibility conditions will be displayed on the website or during checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House or flat number
• Street or locality
• City
• State
• PIN code
• Valid contact number

i-Spice is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery address, please contact us as soon as possible after placing your order. Address changes may not be possible after the order has been dispatched.

5. Order Tracking

Where tracking information is available, customers may receive tracking details through email, SMS, WhatsApp, or another applicable communication method.

Customers can use the tracking information provided by the applicable courier or logistics partner to monitor delivery status.

6. Delivery Attempts

Our delivery partner may make one or more attempts to deliver your order.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer refuses delivery, or the courier cannot contact the customer, the shipment may be returned to us.

Any applicable re-shipping or additional delivery arrangements may be subject to additional charges.

7. Damaged or Tampered Packages

Customers are advised to inspect the package at the time of delivery.

If a package appears seriously damaged, opened, leaking, or tampered with, please contact us as soon as possible.

For damaged or incorrect products, we may request photographs, videos, packaging information, order details, or other reasonable evidence to investigate the issue.

8. Wrong or Missing Products

If you receive a product that is different from what you ordered or an item is missing from your order, please notify us promptly after delivery.

We may investigate the order and, where appropriate, arrange a replacement, refund, or other resolution in accordance with our applicable Return & Refund Policy and applicable law.

9. Failed or Returned Deliveries

An order may be returned to us by the courier if:

• The address is incorrect or incomplete.
• The customer is repeatedly unavailable.
• The customer refuses delivery.
• The courier is unable to contact the customer.
• The delivery location is not serviceable.
• Other delivery conditions prevent successful delivery.

If an order is returned because of information or actions attributable to the customer, additional shipping charges may apply to any re-delivery, where permitted by applicable law.

10. Delivery Delays

Although we make reasonable efforts to meet the estimated delivery time, delays can occur because of circumstances outside our control.

These may include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Government restrictions
• Strikes or labour disruptions
• Courier network issues
• Public holidays
• High demand or seasonal periods
• Technical problems
• Other unforeseen circumstances

We will make reasonable efforts to assist customers when a delivery is delayed.

11. International Shipping

Unless expressly stated otherwise on the website, i-Spice currently focuses on deliveries within India.

If international shipping becomes available, separate shipping charges, delivery times, customs duties, taxes, import requirements, and other applicable conditions may apply.

12. Food and Consumable Products

Some products sold by i-Spice may be food or consumable products.

Customers should follow the storage and handling instructions provided on the product packaging.

Once delivered, customers are responsible for storing products according to the recommended storage conditions.

Customers should contact us promptly if they receive a product that appears damaged, contaminated, improperly sealed, or otherwise unsuitable for consumption.

13. Shipping Partners

We may use third-party courier, logistics, and delivery partners to deliver orders.

Delivery services may be subject to the terms and operational conditions of the relevant logistics provider.

We will provide reasonable assistance in resolving delivery-related issues.

14. Cancellation and Shipping

Customers may request cancellation as soon as possible after placing an order.

Cancellation may not be possible after an order has been processed, packed, or dispatched.

For more information about cancellations and refunds, please refer to our applicable Return & Refund Policy .

15. Contact Us

For questions regarding shipping or delivery, please contact:

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics arrangements, delivery partners, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.