i-Spice – Shipping Policy
Applicable to Domestic Deliveries Within India via Shiprocket Logistics Network
Effective Date: August 11, 2026
At i-Spice, we are committed to ensuring that your orders are processed, packed, and delivered safely and efficiently. This Shipping Policy explains the shipping process, delivery timelines, shipping charges, tracking, delivery responsibilities, and procedures applicable to orders placed through https://ispices.in/.
1. Shipping Partners and Delivery Coverage
i-Spice uses Shiprocket, a multi-courier logistics and shipping aggregation platform, to manage domestic shipping and delivery of products purchased through our Website. Orders may be fulfilled through one or more third-party courier partners integrated with the Shiprocket network. The courier partner may be selected based on delivery serviceability, destination, speed, availability, operational conditions, and other delivery optimization factors.
We currently aim to ship orders to serviceable PIN codes across India that are supported by the Shiprocket logistics network. Delivery availability may vary depending on the destination PIN code and courier serviceability at the time of placing the order.
2. Order Processing
Orders are generally processed within 24–48 hours after successful order confirmation and payment, excluding Sundays and public holidays.
Once an order has been processed and handed over to the applicable logistics partner, the shipment will enter the delivery process. Delivery timelines depend on the destination, courier partner, service availability, weather conditions, transportation conditions, public holidays, and other operational circumstances.
Under normal circumstances, delivery may typically take approximately 2–7 working days for metro cities and 4–10 working days for non-metro, remote, or other serviceable locations.
The delivery timelines mentioned above are indicative estimates only and are not guaranteed. Actual delivery times may vary due to circumstances beyond the reasonable control of i-Spice or the logistics provider.
3. Shipment Tracking
Once an order has been dispatched, customers may receive shipment and tracking information through SMS, email, or other communication channels associated with the order.
Customers may use the tracking information provided to monitor the status of their shipment through the applicable courier or Shiprocket tracking system.
If you experience difficulty accessing your tracking information or believe that your shipment has not received an update for an extended period, you may contact i-Spice using the contact details provided in this Shipping Policy.
4. Shipping Charges
Shipping charges, where applicable, are calculated at checkout based on factors such as delivery location, package weight, shipment characteristics, serviceability, and applicable promotional offers.
Any applicable shipping charge will be displayed to the customer during the checkout process before the order is completed.
Unless otherwise stated or required under applicable law, shipping charges already paid may not be refundable in the event of a customer-requested cancellation, return, or refund.
Where a refund is approved because of an issue attributable to i-Spice, the treatment of applicable shipping charges will be determined according to the circumstances of the case and our Refund, Return & Cancellation Policy.
5. Packaging and Handover
i-Spice takes reasonable care to properly pack and label orders before handing them over to the applicable logistics partner.
Our responsibility includes preparing the order for dispatch, providing the relevant shipment information, and handing the correctly labelled package to the logistics provider.
Once the shipment has been handed over to the courier or logistics partner, the physical transportation and delivery of the package are performed by the applicable third-party logistics provider.
6. Delivery Delays
Although i-Spice and its logistics partners make reasonable efforts to deliver orders within the estimated delivery period, delays may occur due to circumstances including adverse weather, public holidays, transportation disruptions, high shipment volumes, operational issues, incorrect addresses, remote delivery locations, government restrictions, strikes, natural disasters, technical issues, or other circumstances beyond reasonable control.
In such circumstances, the estimated delivery period may be extended.
i-Spice will make reasonable efforts to assist customers in tracking delayed shipments and, where appropriate, communicate with the logistics provider regarding the shipment status.
7. Customer Responsibility
Customers are responsible for providing accurate and complete delivery information when placing an order. This includes the customer’s name, mobile number, email address, complete delivery address, PIN code, and any other information required for successful delivery.
i-Spice will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information supplied by the customer.
Customers should also remain available to receive the shipment and respond to reasonable delivery-related communications from the courier partner.
8. Delivery Attempts and Authentication
The applicable courier partner may make one or more delivery attempts depending on its operational procedures and the circumstances of the shipment.
Where required, customers may need to provide an OTP, identification, confirmation, signature, or other information requested by the courier partner for delivery verification.
i-Spice does not control the independent authentication, OTP, proof-of-delivery, or verification procedures implemented by third-party logistics providers. Such procedures are subject to the applicable courier partner’s operational policies.
9. Non-Delivery and Return to Origin
If delivery cannot be completed because of an incorrect or incomplete address, unreachable contact number, customer unavailability, refusal to accept the shipment, failed authentication, or other circumstances attributable to the customer, the shipment may be returned to the sender and marked as Return to Origin (RTO) by the logistics provider.
Where a shipment is returned to origin due to circumstances attributable to the customer, re-delivery is not guaranteed and may be subject to additional review, availability, and applicable shipping charges.
Any refund relating to an RTO shipment will be considered in accordance with our Refund, Return & Cancellation Policy and applicable law.
Where an RTO occurs because of circumstances attributable to i-Spice or the logistics provider, the matter will be reviewed on a case-by-case basis and an appropriate resolution will be provided where applicable.
10. Damaged Shipments
If a customer receives a package that appears damaged, tampered with, or materially compromised, the customer should contact i-Spice as soon as reasonably possible after delivery.
Customers may be requested to provide photographs or videos of the outer packaging, shipping label, product packaging, and affected products so that the matter can be investigated.
i-Spice may coordinate with the relevant logistics provider and review the shipment details before determining an appropriate resolution in accordance with our Refund, Return & Cancellation Policy and applicable law.
11. Missing or Incorrect Products
If a customer receives an incorrect product or an item appears to be missing from the shipment, the customer should contact i-Spice promptly after receiving the order.
The customer may be required to provide the order number, photographs of the received package and products, and other relevant information to assist with verification.
After reviewing the matter, i-Spice may arrange a replacement, refund, or another appropriate resolution depending on the circumstances.
12. Shipping-Related Disputes
Customers should notify i-Spice as soon as reasonably possible if they experience a shipment-related problem, including non-delivery, incorrect delivery status, damaged shipment, missing product, or other delivery issue.
Where necessary, i-Spice may raise the matter with the applicable Shiprocket support channel or courier partner for investigation.
The resolution may involve a delivery reattempt, shipment investigation, replacement, refund, cancellation, or another appropriate solution depending on the circumstances and the confirmation received from the logistics provider.
i-Spice will make reasonable efforts to assist customers and communicate with the logistics provider; however, certain delivery operations, tracking updates, proof-of-delivery procedures, and courier decisions are controlled by the third-party logistics provider.
13. Courier and Logistics Responsibility
i-Spice is responsible for preparing, packaging, labelling, and handing over the order to the applicable logistics provider.
After handover, transportation and delivery are performed by the selected third-party courier partner. Delivery operations may therefore be subject to the courier partner’s procedures, serviceability, operational capacity, tracking system, and delivery policies.
Where a courier-related issue occurs, i-Spice will make reasonable efforts to assist the customer and coordinate with the relevant logistics provider.
Nothing in this section is intended to exclude or limit any consumer rights or remedies available under applicable law.
14. Shipping Restrictions
Certain locations may be temporarily unavailable for delivery due to courier serviceability restrictions, government restrictions, natural events, operational limitations, or other circumstances.
If a delivery address is not serviceable after an order has been placed, i-Spice may contact the customer regarding an alternative address, cancellation, or applicable refund.
15. Changes to Shipping Policy
i-Spice may update this Shipping Policy from time to time to reflect changes in logistics partners, courier procedures, delivery services, business operations, or applicable laws.
Any updated version of this policy will be published on this page with the revised effective date.
Customers are encouraged to review the latest version of this Shipping Policy before placing an order.
16. Contact Us
For questions relating to shipping, delivery, tracking, non-delivery, damaged shipments, or other logistics-related concerns, customers may contact i-Spice using the details below.
i-Spice
Website: https://ispices.in/
Phone: +91 88003 28426
Email: info@nirvaraglobal.com
Location: Gurgaon, India
Business Hours: 10:00 AM – 6:00 PM
17. Important Notice
This Shipping Policy applies to domestic deliveries within India made through the Shiprocket logistics network and its associated courier partners. Delivery timelines are estimates and may vary depending on the destination and circumstances of the shipment.
Nothing in this Shipping Policy is intended to exclude, restrict, or override any mandatory rights or remedies available to consumers under applicable Indian law.
Last Updated: August 11, 2026
