Terms & Conditions

Effective Date: August 21, 2026

Welcome to i-Spice, a brand operated by Nirvara Global.

These Terms & Conditions govern your access to and use of our website, ispices.in , including browsing the website, creating an account, purchasing products, placing orders, and using any other services provided through the website.

By accessing, browsing, registering on, or purchasing from this website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the website.

1. Definitions

For the purposes of these Terms:

• "Company", "We", "Us", or "Our" means Nirvara Global and its brand i-Spice.
• "Website" means ispices.in and any related pages, features, or services operated by us.
• "Customer", "User", "You", or "Your" means any person who accesses or uses the website.
• "Products" means the food, spice, grocery, or other products offered for sale through the website.
• "Order" means a request submitted by a customer to purchase products through the website.

2. Eligibility

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are using the website on behalf of another person or organization, you confirm that you have authority to accept these Terms on their behalf.

3. Website Use

You agree to use the website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with the operation or security of the website.
• Introduce viruses, malware, or other harmful code.
• Use automated systems to scrape or collect website information without permission.
• Copy or reproduce website content without authorization.
• Provide false, misleading, or fraudulent information.
• Use another person's account or personal information without authorization.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, availability, and other information displayed on the website are accurate and current.

However, minor variations may occur in product colour, packaging, appearance, size, weight, or presentation.

Product images may be provided for illustration purposes and may not always exactly represent the physical product or its current packaging.

Product information, ingredients, nutritional information, allergen information, shelf life, storage instructions, and other product-specific information should be checked on the product packaging where applicable.

5. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify product availability at any time without prior notice.

If a product becomes unavailable after you place an order, we may contact you regarding the order and may cancel the unavailable item or the entire order, as applicable.

6. Pricing

Product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to display correct prices. However, in the event of a genuine pricing or technical error, we reserve the right to correct the error and, where appropriate, cancel the affected order.

Applicable taxes, delivery charges, handling charges, or other fees, where applicable, will be displayed during the purchasing process.

7. Placing an Order

When you place an order through the website, you are making a request to purchase the selected products.

An order may be subject to verification, product availability, payment confirmation, and other applicable conditions.

We reserve the right to accept, reject, or cancel an order where reasonably necessary, including in cases involving product unavailability, pricing errors, suspected fraud, incorrect customer information, or technical errors.

8. Order Confirmation

After placing an order, you may receive an order confirmation through the email address, mobile number, or other contact details provided by you.

An order confirmation does not necessarily guarantee that every product will be available until the order has been processed and accepted.

9. Payment

Payments may be processed through third-party payment service providers.

You agree to provide accurate and complete payment and billing information.

We are not responsible for delays, failures, or errors caused by a third-party payment provider, banking network, card issuer, UPI provider, or other financial institution.

Payment credentials such as card details, banking credentials, or UPI authentication information may be processed directly by the applicable payment provider and may not be stored by us.

10. Delivery and Shipping

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated to you.

Delivery times may vary depending on the destination, product availability, courier service, weather, holidays, logistics conditions, or other factors outside our reasonable control.

The customer is responsible for providing a complete and accurate delivery address and contact information.

We are not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer.

11. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, dispatched, or otherwise entered the delivery process.

Where an eligible cancellation is accepted and payment has already been made, any applicable refund will be processed using the applicable payment method or another permitted method.

12. Returns, Refunds and Replacements

Returns, refunds, and replacements are subject to our applicable Return & Refund Policy.

Customers should inspect products promptly after delivery and contact us if the product is damaged, incorrect, defective, tampered with, or otherwise does not match the order.

Where applicable, customers may be requested to provide photographs, videos, packaging details, order information, or other reasonable evidence to help us investigate a complaint.

Nothing in these Terms is intended to restrict any mandatory consumer rights available to you under applicable law.

13. Food and Perishable Products

Certain products sold through i-Spice may be food or consumable products.

Customers should follow the storage, handling, preparation, and consumption instructions provided on the product packaging.

Products should be stored according to the manufacturer's or supplier's recommended conditions.

Customers should not consume products that appear damaged, contaminated, improperly sealed, or otherwise unsafe and should contact us promptly regarding any such concern.

14. Account Registration

If an account is available on the website, you agree to provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your account credentials.

You must notify us promptly if you believe that your account has been accessed or used without authorization.

15. Intellectual Property

Unless otherwise stated, the website and its contents, including text, logos, trademarks, graphics, images, product descriptions, design, layout, software, and other materials, are owned by or licensed to Nirvara Global / i-Spice.

You may not reproduce, copy, modify, distribute, publish, sell, transmit, or commercially exploit website content without our prior written permission.

The i-Spice name, logo, branding, and related marks may not be used without appropriate authorization.

16. User Reviews and Content

If the website allows customers to submit reviews, comments, photographs, ratings, or other content, you agree that the content you submit must be truthful, lawful, and not misleading.

You must not submit content that:

• Is unlawful, abusive, threatening, defamatory, or fraudulent.
• Infringes another person's intellectual property or privacy rights.
• Contains malware or harmful code.
• Contains obscene or inappropriate material.
• Contains false claims about products or the Company.
• Is unrelated to the relevant product or service.

We reserve the right to remove or refuse user-generated content that violates these Terms or applicable law.

17. Promotions and Discounts

Promotional offers, discounts, coupon codes, and other promotional benefits may be subject to additional terms and conditions.

We reserve the right to modify, suspend, or withdraw a promotion where reasonably necessary, subject to applicable law.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

18. Third-Party Services

Our website may use or provide links to third-party services, including payment gateways, delivery providers, analytics providers, advertising services, social media platforms, and other service providers.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

We are not responsible for the independent acts, omissions, policies, availability, or performance of third-party services.

19. Privacy

Your use of our website is also governed by our Privacy Policy .

The Privacy Policy explains how we collect, use, store, and protect personal information.

20. Website Availability

We aim to keep the website available and functioning properly but do not guarantee that the website will always be available, uninterrupted, error-free, or secure.

We may temporarily suspend, restrict, modify, or discontinue any part of the website for maintenance, security, technical, business, or other legitimate reasons.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Nirvara Global and i-Spice shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of or inability to use the website or services.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nirvara Global, i-Spice, its employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

23. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, civil unrest, government restrictions, strikes, transportation disruption, internet or technology failures, power outages, or other events beyond our reasonable control.

24. Suspension or Termination

We may suspend or terminate access to the website or an account where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, abuses the website, or acts unlawfully.

Termination shall not affect rights or obligations that arose before the termination.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our website, products, services, business practices, or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, subject to applicable law.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising from or relating to the use of this website or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company, subject to applicable law.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

28. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies expressly incorporated into these Terms, constitute the terms governing your use of the website and purchase of products from i-Spice, subject to applicable law.

29. Contact Us

If you have any questions, complaints, concerns, or requests regarding these Terms & Conditions, please contact us: