Privacy Policy

Effective Date: August 21, 2026

At i-Spice, a brand operated by Nirvara Global, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, ispices.in.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you browse our website, create an account, place an order, contact us, or otherwise use our services.

By accessing or using ispices.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Information You Provide to Us

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Order and transaction details
• Account login information
• Information provided when contacting customer support
• Other information that you voluntarily provide to us

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or source
• General website usage information
• Cookies and similar technologies
• Other technical information necessary for website security and operation

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Processing and fulfilling orders
• Delivering purchased products
• Confirming and communicating about orders
• Providing customer support
• Managing customer accounts
• Processing payments through applicable payment service providers
• Responding to enquiries and requests
• Improving our products, website, and services
• Maintaining website security
• Detecting and preventing fraud, abuse, or unauthorized activity
• Understanding website usage and performance
• Sending service-related communications
• Sending promotional communications where permitted by applicable law
• Complying with legal and regulatory obligations
• Protecting our rights, property, users, and business

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide, maintain, and improve website functionality.

Cookies may be used for purposes such as:

• Keeping products in your shopping cart
• Maintaining login or session information
• Remembering preferences
• Understanding website traffic and usage
• Improving website performance
• Supporting security and fraud prevention
• Measuring the effectiveness of marketing or advertising

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

Google and Third-Party Advertising Cookies

If Google advertising services or other third-party advertising services are used on our website, those third parties may use cookies, web beacons, IP addresses, or similar technologies to collect information as a result of displaying advertisements.

Third-party vendors, including Google, may use cookies to serve advertisements based on a user's prior visits to this website or other websites.

Google and its partners may use advertising cookies to display advertisements based on users' visits to this website and/or other websites on the Internet.

Users may manage or opt out of personalized advertising through Google Ads Settings .

For more information about how Google uses information from websites and apps that use its services, please visit: Google Privacy & Terms .

4. Google Services

We may use Google services on our website from time to time, such as analytics, advertising, security, or other Google technologies.

Where Google services are used, Google and its partners may process certain information associated with visits to our website, which may include information such as IP address, browser/device information, cookies, website URLs, and interaction information.

Google explains its practices regarding information collected from partner websites here: How Google uses information from sites or apps that use our services .

5. Payment Information

When you make a purchase, payments may be processed through third-party payment service providers.

We may receive transaction-related information necessary to confirm and fulfill your order. Payment card, banking, UPI, or other sensitive payment credentials may be collected and processed directly by the applicable payment provider rather than being stored by us.

Customers should review the privacy policy of the relevant payment service provider for information about how payment information is handled.

6. Sharing of Information

We do not sell or rent your personal information for money.

We may share information when reasonably necessary with:

• Delivery and logistics providers
• Payment service providers
• Website hosting and technology providers
• IT, security, analytics, or service providers
• Customer support providers
• Marketing or communication service providers where permitted
• Professional advisers
• Government authorities or law-enforcement agencies where legally required
• Other parties where necessary to protect our legal rights, users, property, or business

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal, tax, accounting, and regulatory requirements.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by our website.

9. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

10. Communications

We may contact you using the information you provide for purposes such as:

• Order confirmation
• Payment or transaction updates
• Shipping and delivery updates
• Customer service
• Account-related notices
• Important changes to our services or policies

Where permitted by applicable law, we may also send promotional or marketing communications.

You may request to stop receiving promotional communications by using the unsubscribe option provided in such communications or by contacting us.

Transactional or legally required communications may still be sent when necessary.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

We do not knowingly request or collect personal information from children under the age applicable under relevant law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of information where legally permitted
• Requesting restriction of certain processing
• Objecting to certain uses of information
• Withdrawing consent where processing is based on consent
• Requesting information about how your data is processed
• Opting out of certain promotional communications

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before processing certain requests.

14. International Data Processing

Some of our service providers or technology partners may process information on servers or in locations outside your state or country.

Where required by applicable law, we will take reasonable steps to ensure that personal information is handled with appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.

The updated version will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.

17. Consent

By using ispices.in, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in it, subject to applicable law.