Refund, Return & Cancellation Policy

Effective Date: August 21, 2026

At i-Spice, a brand operated by Nirvara Global, we aim to provide quality products and a reliable shopping experience.

This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, products may be returned or replaced, and refunds may be issued for purchases made through ispices.in .

1. Cancellation Policy

Customers may request cancellation of an order as soon as possible after placing the order.

Cancellation requests should be sent to info@ispices.in or by calling +91 95990 44196.

An order may be cancelled if the cancellation request is received before the order has been processed, packed, or dispatched.

Once an order has been packed or dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return or delivery-refusal procedure.

2. Eligible Reasons for Return or Replacement

Depending on the circumstances and applicable law, a product may be eligible for return, replacement, or refund if:

• The wrong product was delivered.
• The product is damaged during delivery.
• The product is defective or unusable upon delivery.
• The package appears tampered with or improperly sealed.
• An item is missing from the order.
• The product does not materially match the product ordered.
• Another legitimate issue is identified and accepted by us.

Return eligibility may depend on the nature of the product and the circumstances of the claim.

3. Return Period

Customers should contact us within 48 hours of receiving the order if the product is damaged, incorrect, defective, missing, tampered with, or otherwise has an issue.

Claims submitted after this period may be reviewed at our discretion, subject to applicable consumer rights and the nature of the issue.

4. Conditions for Returns

Where a return is approved, the following conditions may apply:

• The product should be returned in its original packaging where reasonably possible.
• The product should not have been unnecessarily used, altered, or damaged after delivery.
• Original labels, seals, accessories, or packaging should be retained where applicable.
• The customer may be required to provide the order number and proof of purchase.
• Photographs or videos may be requested to verify damage, tampering, incorrect products, or other issues.

5. Food and Consumable Products

Many products sold by i-Spice may be food, spice, grocery, or other consumable products.

For hygiene, safety, and quality reasons, opened or used food and consumable products may generally not be eligible for return unless the product is defective, damaged, contaminated, incorrect, or otherwise covered by applicable consumer rights.

Customers should not consume a product that appears damaged, contaminated, improperly sealed, or otherwise unsafe. Please contact us immediately regarding such concerns.

6. Non-Returnable Products

Unless otherwise required by applicable law, the following products may generally not be eligible for return:

• Products that have been opened or consumed.
• Products damaged after delivery due to improper handling or storage.
• Products returned without prior approval where approval is required.
• Products returned after the applicable return period.
• Products that cannot reasonably be resold due to hygiene or food-safety considerations.

This section does not limit any mandatory rights available to consumers under applicable law.

7. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Photographs of the damaged product
• Photographs of the outer packaging
• Photographs of the shipping label, where available
• A brief description of the issue

We will review the information and determine the appropriate resolution, which may include replacement, refund, or another suitable remedy.

8. Wrong Product or Missing Item

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

After verifying the order, we may arrange a replacement, refund, or other appropriate resolution.

9. Replacement

Where a replacement is approved, we will make reasonable efforts to dispatch the replacement product within a reasonable timeframe.

Replacement availability is subject to stock availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

10. Refund Eligibility

A refund may be issued where:

• An eligible order is successfully cancelled.
• An eligible return is approved and a refund is appropriate.
• A wrong, damaged, defective, or unavailable product cannot reasonably be replaced.
• An order is cancelled by us due to product unavailability or another legitimate reason.
• A refund is otherwise required under applicable law.

11. Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment method or another permitted method.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

12. Shipping Charges and Refunds

Where a refund is approved, the treatment of shipping or delivery charges may depend on the reason for the refund and applicable law.

Where the issue is attributable to i-Spice, such as delivery of a wrong product or a product damaged before or during delivery, applicable shipping charges may be considered as part of the resolution.

Where a return or cancellation is requested for reasons not attributable to i-Spice, shipping or return charges may be non-refundable where permitted by applicable law.

13. Return Shipping

Where a return is approved, we will inform the customer about the applicable return procedure.

Depending on the reason for the return, return shipping may be arranged by us or may be the customer's responsibility, subject to applicable law.

Customers should not send products back to us without receiving return instructions where prior approval is required.

14. Refund for Failed Delivery or Returned Shipment

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept delivery, or another reason attributable to the customer, any refund will be considered in accordance with the circumstances of the order and applicable law.

Any applicable shipping, return, or re-delivery charges may be deducted where permitted by law and where such charges are attributable to the customer.

15. Order Cancellation by i-Spice

We may cancel an order where reasonably necessary, including where:

• The product is unavailable.
• There is an apparent pricing or technical error.
• Payment cannot be verified.
• The delivery address is not serviceable.
• Fraudulent or suspicious activity is detected.
• Required information is incomplete or inaccurate.
• Other circumstances make fulfilment reasonably impracticable.

If payment has already been received for an order cancelled by us, an applicable refund will be initiated.

16. How to Request a Return or Refund

To request a return, replacement, cancellation, or refund, please contact us using the details below:

Please include your order number, registered contact details, and a description of the issue. Supporting photographs or videos may be requested where relevant.

17. Review and Verification

All return, replacement, and refund requests may be reviewed before approval.

We may verify order details, delivery information, product condition, photographs, videos, packaging, and other relevant information before determining the appropriate resolution.

18. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer rights, guarantees, remedies, or protections that cannot legally be excluded under applicable law.

19. Changes to This Policy

We may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our products, services, business practices, payment methods, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

20. Contact Us